Shipping & Returns
Shipping is always fast and free at Brush Country Threads!
We ship Monday-Friday at 8 a.m.
We ship through the USPS.
If you aren’t 100% happy with any item, simply return it! The customer is responsible for return shipping costs. We highly recommend using a shipping service that provides tracking.
Items must be received back to our warehouse no later than 14 days from the day it was delivered. Item/s must be in new unused condition. IF NOT WANTING TO EXCHANGE AN ITEM, YOU WILL BE ISSUED A STORE CREDIT.
Items must be returned in their original condition. They must not be altered in any way, this includes but is not limited to the following: makeup stains from trying on items, perfumes, animal hair/scent, cigarette smoke, obvious wear, etc. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Please do not use the shoe box as the main shipping container. Shipping charges are non-refundable. If the item(s) returned are unable to be resold in their returned condition, you will be subject to a 15% restocking fee
The Exceptions: items in the "Sale" section, anything discounted 30% or more, scarves, belts, socks, hair accessories, and undergarments are final and cannot be returned. Shoes returned using the shoebox as a shipping container are not permitted.
Defective Items: if you believe you received a defective item you must notify us by facebook message within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.
Overview: returns sent in that do NOT meet the above criteria are subject to a 15% restocking fee
Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.
WE DO NOT ISSUE REFUNDS, IF A SIZE YOU NEED IS NOT AVAILABLE FOR AN EXCHANGE, A STORE CREDIT WILL BE ISSUED. STORE CREDITS EXPIRE WITHIN 30 DAYS.
Send item(s) to:
Brush Country Threads, 1633 E. FM 1717 Kingsville, Tx 78363
Please include a note with the following information:
Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay your refund.
If you have any questions regarding our return policy please feel free to contact us through our main facebook page or email at Brushcountrythreads@yahoo.com